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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

James Holmes Sr

September 20, 2023

5  out of  5 rating by James Holmes Sr
"Happy with agent"

Justin Barnett

September 18, 2023

5  out of  5 rating by Justin Barnett
"Prior insurance was doubling home insurance and raised our auto rates by 30%. We just switched thanks to all the help from Nicki Michaels who made things really easy with a great price too."

Anthony Batts

September 15, 2023

5  out of  5 rating by Anthony Batts
"Nick was great. Polite and friendly, knowledgeable about all the types of insurance I was inquiring about. Thanks again"

Raymond Files

September 5, 2023

5  out of  5 rating by Raymond Files
"I always get help when needed right away. The easiest and cheapest insurance I've had so far."

chong maxwell

August 30, 2023

5  out of  5 rating by chong maxwell
"Great service. Happy with my insurance"

Scott Ward

August 25, 2023

5  out of  5 rating by Scott Ward
"Kao and his team are top notch. Highly recommend if you need help with your insurance."

Steve Souchek

August 24, 2023

5  out of  5 rating by Steve Souchek
"My first time ever having an agent and I will never go back to 1-800-INSURANCE. Kao and his team were patient with me through the process and got me the auto insurance coverage I need. I now have life insurance! Next step, buying a house! Keep up the great work!"

Alyson Visgauss

August 16, 2023

1  out of  5 rating by Alyson Visgauss
"Excuse me, this agent has a personal policy to refuse notary services to others state farm custmers if theyre not your soecific agent. Ive been a statefarm customer for over 2 decades, Im here for work temporarily and purchasing a home back east where I live. I need a notary because I can not be at the closing due to work and need a POA. I cant change agents because I dont actually live here permanently. Ive never had a Statefarm office provide such poor service or actually outright refuse services to me as a statefarm customer sinoly because I can not transfer to them. Response to Agents response. It is cerntainly NOT out if the scooe of a State Farm agent to notarize documents to any state farm customer. I literally just got the papers notarized at a different agent's office in town . My family were SF agents and I used to work for SF. Even Tony Brooks State Farm office, whose office I went a got the papers notarized, was very surprised when I told them about your refusal and oersonal policy. They also said, of course, it is a service offered by SF . To be clear, the person I spoke with in this office said "it is the agent's personal policy not to offer notary services to anyone who is not one of their clinets". Literally quote, verbatim."

Tina Seybert

August 10, 2023

5  out of  5 rating by Tina Seybert
"Nicki with State Farm was amazing. He asked the right questions and helped me understand the options and choices to make the best decision."

Desirey Mejia

August 10, 2023

5  out of  5 rating by Desirey Mejia
"Good rates and great service always help me with what I need."

Melissa Reitz

August 10, 2023

5  out of  5 rating by Melissa Reitz
"Nicki with State Farm was great! Very friendly & he took care of my insurance needs quickly!"


August 4, 2023

5  out of  5 rating by Deborah
"Great customer service with a smile! The agent brought me to tears with sincere kindness; insurance need(s). Deborah"

hailee wyatt

August 3, 2023

5  out of  5 rating by hailee wyatt
"Nicki was very great to talk to! Very friendly and helped me with everything I needed to know. I ushally don't have the best personal experiences with customer service reps or insurance agents. He made me feel very comfortable and was super nice and honest and helpful. I switched insurance company's and im very Glad I did. Would definitely recommend"

Emily Ruiz

July 28, 2023

5  out of  5 rating by Emily Ruiz
"Great service!!"

Mark Coates

July 26, 2023

5  out of  5 rating by Mark Coates
"This year, i have 50 years with State Farm, from Florida to Washington and while out of country serving in the Air Force, I can say,,,,State Farm has been there with me, always! Kao and Nicky--5 Stars!!"


July 26, 2023

5  out of  5 rating by pina
"The staff at the Kao Xiong State Farm Insurance office in Lakewood, WA are extremely helpful and professional. Great service from Niki. I highly recommend this office and their staff. Thank you!"

Sylvia Nacis

July 15, 2023

5  out of  5 rating by Sylvia Nacis
"Nicki.. The agent there that help me out, Was the best. He explained everything so I could understand everything. Thank you Nicki for all your help."

zach fiore

July 12, 2023

5  out of  5 rating by zach fiore
"I called and tried to talk to Kao but he was in a meeting so Nicki offered to help me with everything i needed and it was quite possibly the best customer service experience i’ve had. Working in customer service myself helps you realize that you need to change the way you talk depending on the person or group that you’re talking to and he did it perfectly! From explaining everything and what it all meant to using some more common terms and slang that i’m familiar with while also keeping everything not so serious since I myself am not a serious person made it feel like he caters to each person individually and has a personality which really helps in getting everything and more done"

tiffany beauford

July 11, 2023

5  out of  5 rating by tiffany beauford
"I had a very easy and pleasant experience. I would also like to say customer service was awesome. Very helpful and keep in mind my budget as well. I’m happy to have left the other brand of insurance. State Farm offers more coverage for better pricing."

Kauzmo Sprocket

June 21, 2023

5  out of  5 rating by Kauzmo Sprocket
"Great customer service. Fast, accurate, and Professional. Thanks!!!"

jacqueline estrada

June 9, 2023

5  out of  5 rating by jacqueline estrada
"Very good services the agents are very friendly and comprehensive"

Alma Husnic

June 6, 2023

5  out of  5 rating by Alma Husnic
"Hassle free and quick. Straight to the point with no back and forth on rates and quotes. Saved more money switching than I have being elsewhere. Highly recommend. Staff is prompt and offers great customer care and service!"

Guillermo Martinez

June 1, 2023

5  out of  5 rating by Guillermo Martinez
"Great agent, great customer service"

Ahmed Ahmed

June 1, 2023

5  out of  5 rating by Ahmed Ahmed
"I am very happy the service provided by your office. I have never experienced better customer care. Thank you."

John Lear

May 28, 2023

5  out of  5 rating by John Lear
"After watching my car insurance rise every year for no obvious reason, I used a website aggregating different insurance companies to get quotes, and Nicki was the most persistent in following up, sending quotes and responding quickly to all my questions--first online and then carefully talking me through replacement coverage for all of my policies. I"m very pleased with the lower prices and good service. He made it clear that his office will be there going forward to make sure my policies cover my needs."